Return & Refund Policy

Effective Date: 01 August 2025

customer satisfaction is our top priority. Our Return & Refund Policy is designed to ensure a smooth and transparent experience for all your purchases, whether groceries or fashion items.

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🥦 For Grocery Products (Fruits, Vegetables, Daily Essentials)

Due to the perishable nature of grocery items, we follow a strict no-return policy. However, if your order is:

Damaged

Expired

Incorrect item delivered

Please contact us within 24 hours of delivery with photo/video proof, and we’ll either: ✅ Replace the item
or
✅ Issue a refund/store credit

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👗 For Fashion Products (Clothing, Accessories)

We accept returns or exchanges for fashion items if:

The product is unused, unwashed, and in original packaging

The return request is raised within 7 days of delivery

Tags and invoices are intact

Refund/Replacement will be processed once we inspect the returned product.

📦 Return shipping charges may apply depending on the reason for return.

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💸 Refund Process

Approved refunds will be processed within 5-7 working days

Refund will be credited to the original payment method (PhonePe/Card/UPI)

 

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🚫 Non-Returnable Items

Innerwear, socks, or personal hygiene items

Sale or discounted items

Opened or used grocery items